Resume
2023 – Present
Designer Fixed Access
Odido Nederland
Den Haag, Netherlands
Responsible for the design, integration, and lifecycle management of ISP Customer Premises Equipment (CPE) platforms and remote management systems.
- Evaluated and onboarded ISP-grade CPE devices including residential gateways, WiFi 6/7 routers, mesh systems, and access points
- Designed and validated WAN configurations (PPPoE, DHCP, VLAN tagging, IPTV, VoIP) on customer equipment
- Managed and optimized ACS platforms using TR-069 for zero-touch provisioning, remote configuration, firmware management, diagnostics, and large-scale device rollouts
- Conducted firmware validation, interoperability testing, and performance benchmarking prior to production release
- Collaborated with hardware vendors to troubleshoot defects, improve firmware stability, and implement feature enhancements based on field and lab findings
- Supported mass deployment strategies, lifecycle management, and continuous improvement of customer equipment performance
- Contributed to developing and improving operational procedures, test plans, and device onboarding workflows
Technical Stack
CPE | ACS | TR-069 | TR-369 | WAN | PPPoE | DHCP | VLAN | IPv6 | WiFi 6/7 | ZTP | Firmware | OSS | System Integration
2020 – 2023
Network Engineer Access
T-Mobile Nederland (rebranded to Odido in 2023)
Full-time · Den Haag, Netherlands
Responsible for the daily operations, testing, and maintenance of CPE and access point hardware and software across the fixed access network, spanning fiber and xDSL platforms.
- Monitored and maintained the health of CPE devices across the live fixed access network using ACS (TR-069) for remote diagnostics, configuration, and firmware management
- Performed hands-on testing and validation of fiber and broadband CPE devices, access points, and mesh systems ahead of production rollouts
- Investigated and resolved network incidents related to CPE behavior, WAN connectivity, provisioning failures, and access point performance
- Coordinated with hardware vendors on firmware defects, stability issues based on field findings
- Performed large-scale firmware rollout operations across the subscriber base, monitoring impact and rolling back where necessary
Technical Stack
CPE | ACS | TR-069 | Fiber | xDSL | DHCP | PPPoE | VLAN | Mesh | Firmware | Diagnostics | Incident Management
2019 – 2020
Technical Service Agent
T-Mobile Nederland
Full-time · 1 year 7 months
Responsible for coordinating and resolving customer-impacting network incidents across fixed access (fiber and DSL) infrastructure.
- Coordinated large-scale and multiple customer incidents across network/IT and customer support teams
- Monitored and participated in the change management process to ensure a stable network and consistent customer experience
- Improved and advised on customer support processes to reduce resolution times and increase first-contact resolution
Technical Stack
Fiber | DSL | Incident Management | Change Management | ITIL
2016 – 2018
Second Line Customer Support Agent
Vodafone (rebranded to T-Mobile in 2016)
Full-time · Bodegraven
Responsible for handling second-line customer support tickets for residential fixed access services including Internet, VoIP, and TV.
- Troubleshooted and resolved second-line customer tickets for Internet, VoIP, and TV services
- Coordinated with third-party access providers for ticket resolution and fault escalation
- Coordinated with third-party passive infrastructure operators for ticket resolution
Technical Stack
Fiber | DSL | VoIP | IPTV | Incident Management | Ticket Management