Sven van Ginkel
Designer Fixed Access
Experienced network designer with over 10 years of expertise in delivering customer-focused network solutions, including custom-designed implementations tailored to client requirements. Strong background in translating complex technical requirements into reliable, production-ready customer solutions, with a focus on stability, interoperability, and service quality. Committed to continuous professional development through self-directed learning and hands-on technical exploration.
Experience
Designer Fixed Access
Odido Nederland
The Hague, The Netherlands
Jan 2023 – Present
- ▸ Evaluated and onboarded ISP-grade CPE devices including residential gateways, WiFi 6/7 routers, mesh systems, and access points
- ▸ Designed end-to-end customer network and CPE solutions tailored to service requirements, focusing on scalability and reliability
- ▸ Designed and validated WAN configurations (PPPoE, DHCP, VLAN tagging, IPTV, VoIP) on customer equipment
- ▸ Managed and optimized ACS platforms using TR-069 for zero-touch provisioning, remote configuration, firmware management, diagnostics, and large-scale device rollouts
- ▸ Conducted firmware validation, interoperability testing, and performance benchmarking prior to production release
- ▸ Collaborated with hardware vendors to troubleshoot defects, improve firmware stability, and implement feature enhancements based on field and lab findings
- ▸ Supported mass deployment strategies, lifecycle management, and continuous improvement of customer equipment performance
- ▸ Contributed to developing and improving operational procedures, test plans, and device onboarding workflows
CPE
ACS
TR-069
TR-369
WAN
PPPoE
DHCP
VLAN
IPv6
WiFi 6/7
ZTP
Firmware
OSS
System Integration
Network Engineer Access
T-Mobile Nederland
The Hague, The Netherlands
Jan 2020 – Jan 2023
Rebranded to Odido in 2023
- ▸ Monitored and maintained the health of CPE devices across the live fixed access network using ACS (TR-069) for remote diagnostics, configuration, and firmware management
- ▸ Performed hands-on testing and validation of fiber and broadband CPE devices, access points, and mesh systems ahead of production rollouts
- ▸ Investigated and resolved network incidents related to CPE behavior, WAN connectivity, provisioning failures, and access point performance
- ▸ Coordinated with hardware vendors on firmware defects and stability issues based on field findings
- ▸ Performed large-scale firmware rollout operations across the subscriber base, monitoring impact and rolling back where necessary
CPE
ACS
TR-069
Fiber
xDSL
DHCP
PPPoE
VLAN
Mesh
Firmware
Diagnostics
Incident Management
Technical Service Agent
T-Mobile Nederland
The Hague, The Netherlands
Jan 2019 – Jan 2020
- ▸ Coordinated large-scale and multiple customer incidents across network/IT and customer support teams
- ▸ Monitored and participated in the change management process to ensure a stable network and consistent customer experience
- ▸ Improved and advised on customer support processes to reduce resolution times and increase first-contact resolution
Fiber
DSL
Incident Management
Change Management
ITIL
Second Line Customer Support Agent
Vodafone Netherlands
Bodegraven, The Netherlands
Jan 2016 – Jan 2018
- ▸ Troubleshot and resolved second-line customer tickets for Internet, VoIP, and TV services across fiber and DSL platforms
- ▸ Coordinated with third-party access providers and passive infrastructure operators for fault escalation and ticket resolution
Fiber
DSL
VoIP
IPTV
Incident Management
Ticket Management
Skills
Access Technologies
Fiber
xDSL
CPE
ACS
WiFi 6/7
Mesh
IPTV
VoIP
Protocols & Standards
TR-069
PPPoE
DHCP
VLAN
WAN
Operations
ZTP
Firmware Management
OSS
System Integration
Incident Management
Change Management